Support

We’re here to help 24/7/365.

Support that moves with you.

Get help on your terms, from self-service tools to our multilingual service center. Our online tools and mobile access make it possible to get fast support that's easy to access.

How can we help you today?

We can show you how to register and log in to your account, get claims support, make Direct Pay requests and much more. For even more help, see our FAQs below or Contact Us.

Login help

Get help registering and logging into the Member Portal and app.

Get login help

Claims support

Learn how to file claims, check status and more.

Get claims help

Direct Pay help

Learn more about Direct Pay and how it works.

Get Direct Pay help

Service and support right at your fingertips.

BCBSGlobalSolutions_mobile-app-home-screen

The BCBS Global Solutions™ mobile app puts access to global healthcare right in your hands with a personalized interface that provides relevant information based on your profile.

  • View provider profiles for your location.
  • Submit claims.
  • Track the status of your claims.
  • Look up your benefits.
  • See what care is covered.
  • Figure out what you’ll owe out of pocket.
  • View your ID card and request replacements.
  • Access helpful tools personalized to your location.
  • Do all this and more.

We give you the ability to take charge of your care-all from the palm of your hand. After all, it's your health. You should be in control.


Frequently asked questions

Download a version of your ID card anytime from the Member Portal or the mobile app. Under the Documents drop down, select ID Card and you can print, email or fax it as needed. For plans with physical ID cards, a requests for a new one can be made on the Member Portal.

To register for the Member Portal, click Login and then choose Register for an account. You'll need to enter your first name, last name, email, certificate number or Group Access Code and date of birth, and then create a password. After that, check your email to verify your account. Then log in and accept the terms and conditions to finish signing up.

Have an Apple® device? Download from the App Store® Using an Android? Download from the Google Play™ store. When the app is downloaded, you can log in with the username and password that you created for the Member Portal.

Haven't registered yet? Register using your first name, last name, email, certificate number or Group Access Code and date of birth, and then create a password. After that, check your email to verify your account. Then log in and accept the terms and conditions to finish signing up.

Your certificate number is on your ID card. It's the number that contains 9 numeric digits. Don't have your ID card with you? You can view it online. Just log in to the Member Portal and click ID Card.

You can use the Blue National Doctor and Hospital Finder to locate providers within the U.S., Puerto Rico and the U.S. Virgin Islands. If you’re looking for a doctor in Texas, be aware that some hospitals in the network may have doctors who don’t take your insurance. Blue Cross and Blue Shield of Texas tries to work with doctors who usually provide care at hospitals in the BlueChoice network. This information is to help you choose a hospital where the doctors are in-network, so you can avoid paying more out of your own pocket. You might have to pay more if you use certain doctors, like anesthesiologists, pathologists, radiologists or emergency room doctors who aren’t in the network. To find hospitals with in-network doctors, check the Blue Cross and Blue Shield of Texas provider directory.